Return Policy
Last updated: August 2026
30-day money-back guarantee
Winter clothing is hard to judge from a photograph. Weight, drape, how a collar sits against the neck — you only really know once it is on. That is why every order from Laurentide comes with 30 days to decide.
If a piece is not what you expected, you can return it within 30 calendar days of delivery for a full refund of the purchase price.
Condition of returned items
To be eligible for a refund, an item must be:
- unworn, unwashed and undamaged
- in its original condition, with all tags and labels still attached
- free of perfume, smoke, deodorant marks, pet hair and any sign of alteration
Trying a piece on is of course fine. Wearing it out is not. For hygiene and quality reasons we cannot accept items that do not meet these conditions, and we will return them to you.
Gift cards cannot be returned or refunded.
Before you send anything back
Contact us first. In many cases we can resolve the matter faster — with a replacement, a partial refund or a size exchange — without you having to post anything at all.
Email info@laurentidemontreal.com within 30 days of delivery and include:
- your order number
- which item or items you wish to return
- the reason for the return
Once your request is approved, we send you written return instructions and the address of our returns centre. Please do not send anything back before you receive those instructions. Unannounced parcels cannot always be identified or processed, and we cannot guarantee a refund for them.
Return shipping costs
You arrange and pay for the return shipment yourself. We recommend a tracked service, because a return remains your responsibility until it reaches us and we cannot refund parcels that are lost in transit.
There is one exception. If an item arrives damaged, faulty, or is not the item you ordered, we cover the full cost of returning it and you pay nothing. Let us know within 7 days of delivery and include photographs, so we can arrange this for you.
Refunds
When your return arrives we inspect it and confirm by email whether it has been approved.
Approved refunds are issued to your original payment method within 10 business days of us receiving the item. Depending on your bank or card issuer it can take a few additional days before the amount appears on your statement.
Because shipping is free on every order, there are no delivery costs to refund.
If your order qualified for a multi-item discount and a return brings you below the threshold, the discount is recalculated and the refund adjusted accordingly.
Exchanges
We do not process direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order. That way you secure the size you want straight away instead of waiting for your return to arrive.
Cancelling an order
If your order has not yet been dispatched, email us and we will cancel it and refund you in full. Once an order has left our facility it can no longer be cancelled, and the return procedure above applies.
Delivery address
Please check your delivery address carefully at checkout. If something is wrong, tell us within 24 hours and we will do our best to correct it. Once an order has been dispatched the address can no longer be changed, and we cannot be held responsible for parcels delivered to an address that was entered incorrectly.
Contact
Email is our contact channel and we answer every message.
info@laurentidemontreal.com
Monday to Friday, 9:00 to 18:00
Saturday and Sunday, 10:00 to 17:00
We respond within one business day.